DELIVERY & RETURNS POLICY

DELIVERY TIMES

We ship worldwide via DHL couriers. Once your order has been despatched you will receive an email with a DHL tracking number.

Orders received by 12pm WET (Western European Time) will normally be received 2-3 days for delivery to Ireland and UK. Generally, orders to all other countries, including USA, Canada and Europe will be received within 5-6 days.

*Please note: There is a possibility of slight delay in delivery times due to delays outside of our control


DELIVERY COSTS

When ordering on our website you will be shown delivery options at checkout as soon as your delivery address had been entered.

Domestic Shipping: €10

European Shipping: €10

International Shipping: €15


RETURNS

We operate a no quibble 30 day returns policy. Items can be exchanged for another item or refunded if returned within 30 days of receipt, provided they are unworn, with original strings uncut and in the original packaging.

RETURNS & RETURN INSTRUCTIONS

Items ordered online or purchased in store should all be returned to our physical store in Dublin, Ireland.

HOW TO RETURN AN ITEM TO US

Please mail us back the item with your own trackable and insured shipping method to:


Paula Rowan Ltd
Unit 31, Westbury Mall.
Dublin 2.
Ireland.

RETURN INSTRUCTIONS:

Please make sure you mark the store address clearly.
Please enclose a copy of the delivery docket and your reason for returning.
Paula Rowan Ltd is not responsible for customer returns that are not received.

COST OF RETURN SHIPPING

You must pay the shipping costs for the return.
Paula Rowan Ltd will refund this cost to you in certain circumstances which are outlined below.
There will be NO additional delivery charge when we send an exchanged item back to you.

NUMBER OF DAYS TO RETURN

Returns and exchanges must take place within 30 days of purchase. For "Sale" items the returns and exchanges must take place within 14 days of purchase.

REASON FOR RETURN

If you are not satisfied with your purchase for any reason, please let us know by email at paularowangloves@gmail.com or by calling us during office hours on +353-1-674 6662.

If there is a genuine fault with your purchase Paula Rowan Ltd will refund the cost of your return.
However, if you would simply like to return your purchase we will refund you the item's value excluding shipping costs.


Items must be returned within 30 days in the same condition as purchased. The value of returns, exchanges or refunds is the value of the item at the time of purchase.

REFUND PROCESS

Your refund will be credited back to the original method of payment. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address. A credit will post to your account approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

For more information, please email: paularowangloves@gmail.com